That's a broad request, as "Queue Management System" (QMS) in the context of PHP can mean two very different things:
Customer/Visitor Flow Management: A web application for banks, clinics, or service centers to manage waiting lines (e.g., giving out ticket numbers, displaying the "Now Serving" number).
Asynchronous Job Processing (Technical): A technical system within a PHP framework (like Laravel or Symfony) to manage long-running tasks like sending bulk emails or processing uploaded files in the background.
Assuming you are looking for the first type—a Customer/Visitor Queue Management System—here is an overview of the options, common features, and where to find the PHP scripts.
These systems are typically built using a combination of PHP (Laravel/Core PHP) and MySQL on the backend, with HTML, CSS, and JavaScript (often with AJAX/WebSockets) for the real-time front end.
Commercial Marketplaces (e.g., CodeCanyon): This is the best place to find ready-to-use, polished PHP scripts. They often use frameworks like Laravel and come with full admin dashboards.
Examples: Search for scripts like "Token - Queue Management System" or "JL Token - Queue Management System." These are generally affordable, one-time purchases that provide a high-quality product.
Open Source Repositories (e.g., GitHub): You can find various open-source or hackathon-built projects. These are good for learning or simple, small-scale needs, but may require more setup and lack professional support.
Examples: Search GitHub for projects like qms-opensource/queuemanagementsystem (often built on Laravel) or rainnic/simple-queue-system-PHP.
A modern QMS, whether purchased or built, should include:
Feature Area
Core Components
Customer Check-In
Ticket Generation: Auto-assign sequential numbers via a web page, kiosk, or staff entry.
Staff Console
Real-Time Queue: Dashboard for agents to see the full queue. Serve/Next Button: A button to call the next customer, changing the status.
Public Display
Digital Signage: A separate web page (often displayed on a large screen) that shows the "Now Serving" number and the corresponding Counter/Desk number in real-time.
Notifications
SMS/Email Alerts: Ability to send a notification to the customer when they are next in line.
Service Categories
Option to select different service types (e.g., "Cash Deposit," "Account Opening") to route the customer to the correct agent/queue.
Reporting
Analytics: Track metrics like average wait time, average service time, and customer volume by hour/day.
If your requirement is for a technical system to handle background tasks for a large-scale PHP application, you won't use a simple script but rather a framework-level library:
Laravel Queues: The most common solution in the PHP world. Laravel provides a unified API for queues, allowing you to use drivers like Redis, Amazon SQS, or a database table to handle long-running jobs asynchronously.
Message Brokers: For high-throughput, you would integrate PHP with dedicated message broker software like RabbitMQ or use Redis (often managed via a tool like Laravel Horizon).
Since most users are looking for the customer-facing system, I focused on that. If you need the technical solution, I recommend looking into Laravel Queues.
Which type of queue system are you looking to implement?
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Published:
Nov 24, 2025 17:25 PM
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v5.0
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GPL v2 or Later