TWChat - Floating Widget FAQ Add-on Premium 1.0.0

TWChat Floating Widget FAQ Add-on Premium is a powerful extension for WordPress designed to transform your standard chat widget into a comprehensive support hub. By embedding a dedicated FAQ section directly into the floating chat interface, it allows users to find answers to common questions instantly without waiting for a live agent.

As of early 2026, this add-on has become essential for small to mid-sized businesses looking to scale their support operations by automating repetitive inquiries.

## Core Premium Features

In-Widget FAQ Section: Adds a searchable "Knowledge Base" tab within the floating widget, allowing users to browse categories and common questions.

Rich Media Support: Premium users can embed images, GIFs, and clickable URLs within FAQ answers, making instructions much clearer than plain text.

Advanced Trigger Logic: Set the FAQ to pop up automatically based on user behavior, such as spending a certain amount of time on a page or clicking a specific element.

Search Functionality: A high-speed search bar within the widget helps users find specific keywords across all FAQ categories.

Custom Branding: Full control over colors, icons, and typography to ensure the FAQ widget matches your site's aesthetic.

Category Management: Organize questions into logical groups (e.g., Shipping, Technical Support, Returns) for easier navigation.

### Technical Profile

Feature

Details

Type

WordPress Plugin Add-on

Requirements

TWChat Core Plugin (Active)

Latest Update

Late 2025 (v1.4+)

Compatibility

WordPress 6.5 - 6.9.x

Page Builders

Elementor, Gutenberg, and WPBakery compatible

Mobile Ready

100% Responsive with "Touch-Friendly" accordions

### Why Upgrade to Premium?

While the free versions of most chat widgets provide basic communication, the Premium FAQ Add-on focuses on Support Efficiency.

Pros:

Reduced Support Load: Deflects up to 40% of common tickets by providing immediate answers.

24/7 Availability: Your FAQ is "always on," providing value even when your live agents are offline.

Enhanced SEO: Some versions of this add-on are "Schema-ready," helping your FAQ content appear in Google search snippets.

Cons:

Initial Setup Time: Requires manual entry of your FAQ database to be effective.

Potential Bloat: Adding too many high-resolution images to the widget can slightly impact mobile loading speeds if not optimized.

### Best Use Cases

SaaS Platforms: Ideal for explaining technical features or subscription tiers.

E-commerce: Perfect for tracking orders, explaining return policies, and sizing guides.

Service Agencies: Use it to list pricing, service areas, and project timelines.

Implementation Tip: Keep your FAQ answers concise. If an answer requires more than two paragraphs, use the Premium Link feature to direct the user to a full blog post or documentation page.

Would you like me to help you compare TWChat with other all-in-one support tools like Bit Assist or tawk.to, or do you need the specific shortcodes to display FAQs on a standard page instead of the widget?

How To Add A Chat Widget On Your Website

This video provides a practical walkthrough on how to implement and customize a floating chat widget on your website to improve user engagement and support.